The surgery is open Monday 8;30am to 8pm, Tuesday to Thursday 8:30am to 6pm, Friday 7:30am to 6pm and every 3rd Saturday in the month 8:30am to 12pm.
Should you require medical assistance outside these hours please telephone the surgery as usual and your call will be automatically diverted to the out of hour’s service.
If it is a medical emergency please call 999.
We know that getting to see a doctor has been frustrating and difficult at times and so we have changed the way that we work to help you get help from us more easily.
You no longer have to rely on calling early or persuading a receptionist that your case is urgent in order to get seen on the day of your choice.
If you just want advice or some other type of help from the doctor and that can be done via the telephone then that’s fine you can just talk to the doctor, or nurse if you prefer.
The most important thing to know is that this is not a way of stopping you seeing the doctor, it is to give you quicker access to the doctor’s knowledge. If you still want to come in after you’ve spoken to the doctor, even if the doctor doesn’t think you need to, you can.
Practices all around the country have started working like this and amazingly they have found that where they offer this service only about a third of calls they receive result in their patients wanting to be seen! This means that the doctors have more time, if needed, to see those of you who do want to come in to the surgery.
Not surprisingly, the doctors have a better idea of how long your consultation will take than the receptionist and because they will book you appointment directly, they are much more likely to run to time.
That means that you will be happier and the doctors and staff less stressed and so the service you get will improve.
HOW IT WORKS
- You call us
- The receptionist will ask you for your name, your telephone number and a brief description of the problem. You do not have to tell them the nature of your problem if you do not want to. It just helps the doctor to decide who needs helping first.
- If you want to talk to a specific doctor let the receptionist know. Wherever possible they will arrange that.
- The doctor or nurse will call you back as soon as they can
- If you want us to call you between certain times then tell us, and we will do our best to call you back then.
- If you have difficulty or unable to use a telephone don’t worry, you can still come in to the surgery to book an appointment.
- Coming into the surgery will not mean that you will jump the queue if there is one, unless, of course your problem is an emergency. You may have to wait and so it is usually much more convenient to telephone rather than to come in to the surgery to book.
- Because there will not be a problem getting an appointment on the day of your choice, whilst you can still book ahead, you will not have to in order to ensure an appointment on a given day. Around the country it has been found that the closer people book to the date that they want to be seen, the fewer don’t turn up. This means that less time is wasted and the doctor can see you sooner and for the length of time needed.
We will always try to ensure that you see your preferred doctor, but in an emergency this may not be possible.
If you are unable to make your appointment please ensure that your telephone the surgery to cancel it, so that the appointment can be made available to another patient.
Home visits: The doctor on duty will assess all home visit requests and allocate them to each doctor; the visits will be made between 1pm and 3pm provided they have been requested before 10:30am. For any extremely urgent situations the doctor will immediately assess and a visit will be made as soon as possible.
Please click on the link at the top left of this page to view the days each doctor works.